Privacy and Cookie Policy

Privacy and Cookie Policy

This privacy policy aims to explain to you how we control and process your data. This includes the collection, usage, disclosure, transfer, storage, and disposal of your data.

West Kent Community Radio is committed to protecting your personal information when you are using our services, which we want to be a safe and enjoyable experience. This Privacy and Cookies Policy relates to our use of any personal information that we collect from you when using our website and online services. It also relates to our use of any personal information you provide to us by phone, SMS, email, messenger, apps, letters, and other correspondence and in person.

This Privacy and Cookies Policy explains the following:

• What information West Kent Community Radio may collect about you;

• How West Kent Community Radio will use the information we collect about you;

• When West Kent Community Radio may use your details to contact you;

• Whether West Kent Community Radio will disclose your details to anyone else;

• Your choices regarding the personal information you provide to us;

• The use of cookies on West Kent Community Radio’s websites and how you can reject cookies.

West Kent Community Radio is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act/General Data Protection Regulation 2018 (these laws are referred to collectively in this Privacy and Cookies Policy as the "data protection laws"). No website can be completely secure.

The West Kent Community Radio website may contain hyperlinks to websites owned and operated by third parties. These third-party websites have their own privacy policies and are also likely to use cookies, and we, therefore, encourage you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

WHO ARE WE?

West Kent Community Radio (charity number 1180738) is a community radio station and online publisher (www.westkentradio.co.uk and social media channels) broadcasting to West Kent on FM and online, which is based at 126 London Road, Southborough, Tunbridge Wells TN4 0PL. We are licenced on FM by the UK regulator, Ofcom, and broadcast as West Kent Radio.

WHAT INFORMATION WILL WEST KENT COMMUNITY RADIO COLLECT ABOUT ME?

When using our website, the personal information other than business information that we collect may include your name, address, email address, IP address, and information regarding what pages are accessed and when. Like many other websites, the West Kent Community Radio website uses cookies. 'cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service. For more information please see the section on cookies.

When interacting with West Kent Community Radio's office, either by phone, email, text, apps, or a face-to-face visit, we may collect information including your name, address, email address, and phone number.

When entering into a business agreement with West Kent Community Radio we may collect information including your name, address, email address, and phone number. Please note that sometimes we will require you to provide additional personal information and sometimes sensitive personal information. When we do this, we will provide further information about why we are collecting your information and how we will use it.

HOW WILL WEST KENT COMMUNITY RADIO USE THE INFORMATION IT COLLECTS ABOUT ME?

West Kent Community Radio will use your personal information for a number of purposes including the following:

To provide our services, activities or online content, to provide you with information about them, and to deal with your requests and enquiries;

To provide you with the most user-friendly online navigation experience;

We may also show you relevant advertising on third-party sites where you have agreed to this;

To contact you about a submission you have made;

To use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing our services from the UK or not.

For analysis and research purposes so that we may improve the services offered by West Kent Community Radio. This can include using geo-demographic information from external sources, where this helps us ensure we are providing the best service possible;

Where West Kent Community Radio proposes using your personal information for any other uses we will ensure that we notify you first. Please see the section on Changes to West Kent Community Radio’s Privacy and Cookies Policy for details.

WHEN WILL WEST KENT COMMUNITY RADIO CONTACT ME?

General contact;

We may contact you in relation to any contact or enquiry that you submit to us when using our website and online services. This also relates to any personal information you provide to us by phone, SMS, email, apps, in letters and other correspondence, and in person.

Contact for marketing purposes?

West Kent Community Radio will only send individual consumers marketing emails where you have agreed to this. We offer occasional emails and bulletins about West Kent Community Radio’s news and services. If you are a business or organisation that has provided West Kent Community Radio with press information or contacted us for marketing purposes, we may use the information you have provided to contact you about West Kent Community Radio's marketing services. We may personalise the message content based on any information you have provided to us previously and your business type.

We may use information that we hold about you to show you relevant advertising on third-party sites (e.g. Facebook, Google, Instagram and Twitter). If you don’t want to be shown targeted advertising messages from West Kent Community Radio, some third party systems allow you to request not to see messages from specific advertisers on that site in future.

NEWS CONTACT

If you send West Kent Community Radio news for your own publicity purposes, we may contact you to offer you other promotional services that West Kent Community Radio offers.

WILL WEST KENT COMMUNITY RADIO SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?

We will keep your information within West Kent Community Radio except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in this section.

Generally, we will use your information within West Kent Community Radio and will only share it outside West Kent Community Radio where you have requested it or given your consent. However, we may share with third-party sites (e.g. Facebook, Google, Instagram and X) some data, with appropriate security measures, to show you relevant advertising on third-party sites, as set out above.  Sometimes West Kent Community Radio uses third parties to process your information on our behalf, for example, to provide analysis. West Kent Community Radio requires these third parties to comply strictly with its instructions and West Kent Community Radio requires that they do not use your personal information for their own business purposes unless you have explicitly consented to the use of your personal information in this way.

OFFENSIVE OR INAPPROPRIATE CONTENT SENT TO WEST KENT COMMUNITY RADIO

If you post or send content that may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to West Kent Community Radio’s websites, social media or communications channels, West Kent Community Radio may remove such content.

Where West Kent Community Radio reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, West Kent Community Radio may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. West Kent Community Radio would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.

UNDER 18s

If you are aged 18 or under, please get your parent or guardian’s permission before you submit any personal information to West Kent Community Radio when using our website and online services. This also relates to any personal information you provide to us by phone, SMS, email, apps, messengers, letters, and other correspondence and in person.

HOW LONG WILL WEST KENT COMMUNITY RADIO KEEP MY INFORMATION?

We will hold your personal information on our systems for as long as is necessary for undertaking the relevant activity, or as long as is set out in any relevant contract you hold with West Kent Community Radio.

CAN I REQUEST THAT MY DATA BE DELETED?

A Section 11 Data Protection Notice gives you the right to request an organisation to stop processing your data for direct marketing.

CAN I FIND OUT WHAT DATA WEST KENT COMMUNITY RADIO HOLDS ABOUT ME?

Under the Data Protection Act/General Data Protection Regulation you have the right to request a copy of the personal information West Kent Community Radio holds about you and to have any inaccuracies corrected or your data deleted. We require you to prove your identity with two pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct, or delete personal information about you on our files. Please address requests and questions about this or any other questions about this Privacy and Cookies Policy to the Data Manager, West Kent Community Radio.

We will need two copies of forms of identification, which can be:

Passport

Driving licence

Birth certificate

Utility bill (from last 3 months)

Current vehicle registration document

Bank statement (from last 3 months).

COOKIES

What is a Cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a "device") web browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your web browser if your browser's preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the West Kent Community Radio website. However, you can change your cookie settings at any time. Please note that cookies can't harm your computer. We don't store personally identifiable information in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors. During the course of any visit to the West Kent Community Radio website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this because cookies enable website publishers to do useful things like finding out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

HOW DOES WEST KENT RADIO USE COOKIES?

Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit, you went to our courses pages, we might find this out from your cookie and relevant information on your second and subsequent visits, West Kent Community Radio uses this type of information to help improve the services it provides to its users.

Please note that during your visits to West Kent Community Radio websites, you may notice some cookies that are not related to West Kent Community Radio or our contractors.

To enhance the user experience, we sometimes embed content from social media and other third-party websites. These may include YouTube, Twitter, Facebook, SoundCloud, Vine, Instagram, Pinterest and Flickr. As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third-party cookies may track your use of the West Kent Community Radio website. West Kent Community Radio does not control the dissemination of these cookies and you should check the relevant third party's website for more information. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the West Kent Community Radio website.

Where West Kent Community Radio embeds content from social media and other third-party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes. West Kent Community Radio does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.

OTHER INFORMATION COLLECTED FROM WEB BROWSERS

Your web browser may also provide West Kent Community Radio with information about your devices, such as an IP address and details about the browser that you are using. We use the information provided by your browser or by the link that you have clicked to understand the webpage that directed you to West Kent Community Radio and this may be captured by performance cookies.

If you have any concerns about the way that we use cookies or respect your settings, then please contact info@westkentradio.co.uk

DO NOT TRACK BROWSER SETTINGS

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn't tracked, for example by third party ad or social networks, or analytic companies. At present no industry-wide uniform standard has been agreed upon and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we'll continue to review DNT and other new technologies, but won't respond to DNT requests. We're giving you this information to comply with recent legislation, and to ensure that we are honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

CHANGES TO WEST KENT COMMUNITY RADIO’S PRIVACY AND COOKIES NOTICE

This Privacy and Cookies Notice may be updated from time to time so you may wish to check it each time you submit personal information to West Kent Community Radio. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the West Kent Community Radio websites to submit personal information to us. If material changes are made to the Privacy and Cookies Notice, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes).

CONTACTING WEST KENT COMMUNITY RADIO ABOUT THIS PRIVACY AND COOKIES NOTICE

If you have any questions or comments about this Privacy and Cookies Notice please contact:

West Kent Community Radio
126 London Road, Southborough, Tunbridge Wells TN4 0PL

Last updated: JUne 2024